This Microsoft Bookings Privacy Collection Statement is relevant to all users of the Microsoft Bookings application. Chisholm Institute collects this information in order to:

  • Manage and schedule your appointment or service booking.
  • Communicate with you regarding your booking, including confirmations or reminders.
  • Provide the requested service such as student services, support, or advice relevant to your enquiry.
  • Contact you in future regarding related services.
  • Improve service delivery and administration.

We will share this information with:

  • Authorised Institute staff and relevant departments, in order to manage and deliver your booking
  • Contracted service providers (such as suppliers delivering or supporting Microsoft Bookings services), in order to facilitate appointment scheduling, notifications, and system support.

The information that will be collected from you includes:

Basic identification details
  • First Name (Mandatory)
  • Last Name (Mandatory)

Contact details

  • Email address (Mandatory)
  • Address (Optional)
  • Phone number (Optional)

Booking-related information

  • Preferred appointment time (Mandatory)
  • Preferred appointment date (Mandatory)
  • Special requests (Optional)

We will not collect sensitive information, or share it with any external third parties, without your prior written consent unless required by law.

You are required to provide this information to enable Chisholm to process and manage your booking in accordance with its administrative and service delivery obligations.

If you choose not to provide required personal information (such as your name and contact details), we may be unable to process your booking or provide the requested service or make contact with you to give you updates.

Chisholm Institute will otherwise handle your personal information in accordance with the Institute’s Privacy Policy, which is available at www.chisholm.edu.au/privacy and includes the Victorian Privacy Principles listed below.

Storage and Security (Victorian Privacy Principle 4)

Personal information collected via Microsoft Bookings is securely stored in Microsoft 365 data centres located in Australia, with logical segregation and controlled access.

Information is protected using enterprise security controls aligned with the ACSC Essential Eight and Victorian Government standards, including encryption, multi-factor authentication, and role-based access controls.

Retention (Victorian Privacy Principle 4)

Personal information is retained for a minimum of 7 years in accordance with Victorian Government and higher education recordkeeping requirements, after which it is securely deleted or de-identified using Microsoft 365 retention controls.

Transparency (Victorian Privacy Principle 5)

We maintain transparency by clearly documenting how personal information is collected, used, stored, and retained, and by providing individuals with access and correction rights and contact details for privacy enquiries.

Contact

If you have any questions or concerns about how your personal information will be handled or would like to gain access to your personal information, you can contact the Privacy Officer at privacy@chisholm.edu.au.